Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.
The Credit Management & Collections team is part of the North American-Accounting Center (NA-AC). All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community. The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provide support to the businesses of Wolters Kluwer North America in a standardized, harmonized, and high-quality manner. Each tower is led by a Senior Director who reports directly to the VP, F&A Service Delivery/Accounting Operations.
Manage the activity in the credit and/or collections department(s) while working with the business and customers on a variety of disputes, payment/credit inquiries and billing issues in a high-volume, fast paced environment
Oversee the processing and verification of applications for credit and/or the solicitation for payment on overdue accounts
Manage strategic and global/international customers requiring partnership with service and sales teams to resolve customer disputes
Manage through the complete resolution of any payment/credit discrepancy issues and apply collection strategy across business units based on customer segmentation utilizing OnGuard Credit management software
Oversee and manage the day to day operations of a local/global collection team and support outsourcing activities
Implement credit management and collection strategies and manage workflow within OnGuard
Manage process and monitor accounts submitted to third party collection agency or federal regulatory agency (i.e. FDIC or Bankruptcy)
A minimum three years of collections experience with at least three years management experience within a large multinational organization
Bachelor's degree from an accredited college or university
Business-to-business collections and accounts receivable experience preferred
Proficient with Microsoft Office Suite applications including Word, Excel and Outlook; advanced Excel skills preferred
Ability to take initiative, prioritize and problem solve with strong verbal and written communication skills