Essential Responsibilities:

• Review credit applications, credit reports, bank references, trade references, financial statements, and other information to approve credit and set customer credit limits within company guidelines
• Balance both proactive reviews of customer credit limits as well as reviews of customer open orders with credit limit capacity issues
• Develop tools and metrics to pro-actively assess customer risk
• Work with customers and sales to find solutions that will work for all involved parties to onboard customers quickly while balancing risk concerns
• Enter new customers and maintain all customer information in ERP system
• Review customer AR aging to identify past due accounts to manage timely collection of receivables
• Work closely with AR staff on customer deductions, invoicing discrepancies and other issues preventing timely payment of invoices
• Review and approve invoice adjustments and identify amounts for write-off
• Prepare monthly AR analysis, quarterly credit report, and provide cash flow projections as requested
• Respond to customer inquiries, customer audit requests, credit reference requests, and provide monthly AR data to credit bureaus

Education Requirements 

Bachelor’s Degree in accounting, finance, or related field.

Experience Requirements

• Must be a team player with strong interpersonal skills
• Proficient knowledge of Microsoft Excel and PowerPoint
• Prefer experience with Microsoft Dynamics 365
• Minimum 2+ years of proven experience as a collection specialist or similar role
• Strong understanding of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Prefer supervisory experience

 Preferred Traits

A strong candidate should have the following traits:

• Great oral and written communication skills
• The ability to negotiate with small and large customers
• Great listening skills and empathy
• Persistence
• The ability to get past the gate keeper and get to the decision maker
• Understands how to overcome obstacles
• The ability to close the deal
• Strong analytical skills with the ability to research, problem solve and drive improvements
• Well organized, detail oriented, self-motivated with ability to prioritize and work independently

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.