The Collections Analyst is responsible for the collections of past due amounts for assigned accounts and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Collect past due amounts on assigned customer accounts
Independently work with customers and branch locations to manage past due accounts while supporting the sales function.
Identify accounts needing to progress to the next level of collections
Assisting customers with invoices, statements, and reconciliations for assigned branch locations
Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
Other duties as assigned.
Qualifications:
Strong problem solving/decision-making skills.
Strong customer focus.
Ability to handle high transaction volume
Ability to manage multiple tasks and meet deadlines
Ability to work with a strong attention to detail
Ability to work effectively in a team environment
Ability to reconcile accounting records
Communication Proficiency
Basic proficiency with Excel and Word
Work Environment:
This job operates in a professional, office environment.
Physical Demands:
This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.
Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.
Travel:
No travel is expected for this position.
Qualifications:
Strong problem solving/decision-making skills.
Strong customer focus.
Ability to handle high transaction volume
Ability to manage multiple tasks and meet deadlines
