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Sr. Operations Manager, Collections and Recovery
Accion Opportunity Fund
Application
Details
Posted: 14-Jul-25
Location: Los Angeles, California
Type: Full Time
Salary: $91,544 - $123,780
Salary Details:
*Please note that the above salary range is a national range, and compensation is dependent upon the candidate’s experience and skill level.
Preferred Education:
4 Year Degree
ROLE SUMMARY:
Reporting to the Director of Collections, the Senior Operations Manager will lead and optimize our commercial, small business, and equipment finance collections and recovery operations. This role requires a strategic thinker with a deep understanding of collections strategies, recovery processes, and regulatory compliance. The Senior Operations Manager will be responsible for overseeing day-to-day operations, developing and implementing innovative recovery strategies, and driving performance excellence to meet organizational goals. The ideal candidate will have a proven track record in managing high-performing teams and leveraging data-driven insights to improve efficiency and effectiveness.
JOB DUTIES AND RESPONSIBILITIES:
Strategic Leadership: Develop and implement strategic plans for collections and recovery operations in the commercial, small business, and equipment finance sectors to achieve portfolio performance goals and mitigate risks.
Team Management: Lead, mentor, and develop a team of collections and recovery professionals to foster a high-performance culture.
Process Optimization: Streamline workflows, implement best practices, and leverage technology to enhance operational efficiency and effectiveness.
Regulatory Compliance: Ensure all collections and recovery activities comply with federal, state, and local regulations, as well as company policies and guidelines.
Performance Monitoring: Track, analyze, and report on key performance metrics, identifying trends and opportunities for improvement.
Stakeholder Collaboration: Work closely with internal and external stakeholders, including legal, compliance, and third-party agencies, to support recovery efforts and resolve complex cases.
Risk Mitigation: Proactively identify and address risks within the portfolio, implementing appropriate controls and strategies.
Customer Engagement: Develop customer-centric strategies to maximize recovery while maintaining positive customer relationships and protecting the company’s reputation.
MUST HAVES:
10+ years of experience in collections and recovery management within the commercial, small business, and/or equipment finance lending industry and/or bachelor's degree in business administration, Finance, or a related field.
Proven leadership and team management experience, with a track record of driving results.
Strong understanding of collections strategies, recovery processes, and regulatory requirements.
Excellent analytical skills, with the ability to interpret complex data and make informed decisions.
Proficiency in relevant software and systems, including CRM and collections platforms.
Strong communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Customer-focused mindset with a commitment to ethical practices and positive outcomes.
Knowledge of commercial, small business, and equipment finance lending industries and associated risks.
Experience managing direct and indirect staff through business process outsourced partners.
Must be based in the Commerce, CA area.
NICE TO HAVES:
Experience with technology implementation and automation in collections and recovery.
Certification in credit or collections management (e.g., CCP, CCE).